Shipping policy

Order Processing

All orders are processed within 2–5 business days. During high‑volume periods, processing times may be slightly longer.

You will receive a confirmation email once your order has been placed, and another email when your order has shipped.

Shipping Times

Shipping times vary based on your location and the carrier.

Estimated delivery:

• Domestic: 5–10 business days

• International: 7–20 business days

These are estimates and may vary due to carrier delays, customs, or unforeseen circumstances.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

Wrong Address Disclaimer

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package is delayed or appears lost, contact us at vellero.co@gmail.com and we will assist you in resolving the issue with the carrier.

Customs & Duties (International Orders)

International customers are responsible for any customs fees, duties, or taxes required by their country.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos, and we will help make it right.

Contact

For any shipping questions, reach us at: vellero.co@gmail.com